alight customer care representative job description

The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Find out if you meet the requirements! We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. * A demonstrated successful work history in customer service, insurance, or related field. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. Tasks to include in a Customer Care job description . Qualifications for a job description may include education, certification, and experience. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. DISCLAIMER: Quick Apply. At Alight, we believe a company's success starts with its people. * Strong attention to detail with critical thinking skills You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. 1999 - This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Position: Alight Alumni Customer Care Representative I Job Description This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Get hired today! Find out if you meet the requirements! In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Our story. Join our team. We strive for Excellence Every Day by collaborating with our clients and colleagues. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. This job is no longer accepting applications. * Demonstrate a high level of confidentiality and professionalism There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. They inform them about products and services, answer their questions and resolve their issues. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. Apply online instantly. Si es as, entonces ReedGroup es para ti! Our people are our greatest assets at Alight Solutions because People Matter! Find out if you meet the requirements! Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. * PEOPLE MATTER is one of our company s core values. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only Our story starts with a simple universal truth: Every business is a people business. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . View this and more full-time & part-time jobs in Miami, FL on Snagajob. Help us reimagine how people and organizations thrive! Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. It's why we're so driven to connect passion with purpose. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. You will be notified during the hiring process which checks are required by the position. Explore careers Media or Investor inquiries? We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. at Alight Solutions. Disabled Person, Inc. It is a very convenient Job I have ever worked. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. * Call Center and Hospitality experience preferred. Our commitment to Diversity and Inclusion. Lensa, Inc. - Lensa is a job search engine. We understand the powerful human connections that create success for organizations. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. Our story starts with a simple universal truth: Every business is a people business. to demonstrate your interest in the role. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. You will be notified during the hiring process which checks are required by the position. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . View Job description, benefits and responsibilities. Learn more at . All Rights Reserved. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. 2023 See our awards. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. They answer inquiries by phone, e-mail, web chat, or social media. Must be able to work a flexible schedule based upon high call volume needs. Alight Easy 1-Click Apply. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. Our story starts with a simple universal truth: Every business is a people business. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Take the first step today by joining our talent community. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. At Alight, we are reimagining how people and organizations thrive. Know Your Worth. View Job description, benefits and responsibilities. The mission of our customer care teams exemplifies the need for humanunderstanding. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. To deliver on this purpose, we do things differently. Our story starts with a simple universal truth: Every business is a people business. People can always trust us to say what we mean and depend on us to do what we say. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - Apply for Sr. Insurance Health insurance This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. There is no travel required for this position. Copyright 2023 Grabjobs Pte.Ltd. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. You can deactivate or delete job alerts by clicking the button below. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. This job listing has expired and the position may no longer be open for hire. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Alight Easy 1-Click Apply. Browse by city or country to find one in your region. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Its a permanent virtual customer care representative Job. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. Customer Care Representative Human Resources. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. View Job description, benefits and responsibilities. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can . At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. Stay updated on our new opportunitiesJoin our. 2023 Alight is committed to the continued development of our colleagues. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Customer Care Representative Greater Toronto Area, Canada. Our story starts with a simple universal truth: Every business is a people business. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. Benefits start on your first day of employment, Programs & activities that give back to our. Get a free, personalized salary estimate based on today's job market. If so, you've come to the right place. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, At Alight, we connect passion with purpose. Carry out monitoring visits to verify information provided by . Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . At Alight Solutions, we are reimaging how people and organizations thrive. We reward continuous improvement and encourage you to own your own development. Please note that all salary figures . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Cons. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. We are forthright and genuine when we speak. This role is designed for people who have strong empathy and communication skills. Job Details. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. #beAlight Benefits start on your first day of employment, Programs & activities that give back to our. Want to receive job alerts for similar jobs? Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! Full-time $12.50 an hour. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. As a Customer Care Representative, you will report to a Customer Care Team Leader Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Accurately documenting all conversations and actions taken on each interaction. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. We learn from one another, champion progress and challenge the status quo. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. Health, Dental, Vision, Life Insurance and more. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Full Time Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. We are brave in spirit, act decisively, learn quickly and get it done. Work-Life Balance There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. Alight is committed to the continued development of our colleagues. These teams are a critical component of Alights health care,retirement and HR-delivery services. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Learn how this feature works. Bilingual (English/Spanish) Customer Care Rep - Virtual. At Alight, we are reimagining how people and organizations thrive. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Cons Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. Our story starts with a simple, universal truth: Every business is a people business. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business Try to use specific examples from your work or school history that relate to the question asked. Additional pay could include bonus, stock, commission, profit sharing or tips. Responding promptly to customer inquiries. This may include assisting the caller in navigating the system as well. Scroll down below to view similar jobs .