Short and to the point and understandable in laymans terms. I have almost 1000 sales and a 5 star rating. Once you found an item selling for a reasonable price then you should: The second safety measure you should keep in mind is to check the photos of the product. If youve received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. As far as Im concerned Mercari is the pits. It is recommended to buy from sellers with verified profiles who has been a member of Mercari for at least a year. SOrry but if an item costs thousands of dollars, the manufacturers like L V do not replicas sold here. Not to mention, incorporating lots of keywords will get your items in front of more people. In the event that the seller confirms the shipment but you havent received the tracking details from the seller after 7 days of purchase, you are eligible to immediately cancel your order from your Order Status page. In my experience, the best things to sell on Mercari are household and personal items, like clothing, shoes, electronics, toys, furniture, purses, and sports equipment. Sellers have no protections. Thanks for your article! All rights reserved. Seller wrote me an apology saying she missed the order! I informed Mercari, who sent me an email, late on a Friday night requesting photos from every possible angle. Their shipping is HORRIBLE. Make a note in your description on bundles: if a buyer purchases more than one item from you, you can ship them all together, and save them the cost of added shipping. Congratulations! For more details, visit Mercaris shipping page. I was going to start listing with them, but think Ill just stay with eBaySO SORRY you got screwedlets hope KARMA catches up with the seller, SOON. Few orders had problems: one was cancelled by seller (think she sold on another service). The better business bureau gave them terrible ratings, and so did many other trusted company review sites. With no listing fees and no commission taken when something sells, there's the opportunity to make a good profit. One of the go-to pieces of advice if you are in the reselling business is that you start using a cross-listing app that can help you advertise your items on the different marketplaces, saving you the time you would otherwise need to create different listings. You cant write a review until you confirmed receipt. If you dont want to do this, you can download the free Google Voice app, and generate a phone number that way. This being the case, if the company noticed unusual activity on your account, it would suspend you. This has been the continued statement from them when I reach out- cancel the dispute or the account will be canceled, till then the account is frozen. I sell supreme clothes on Mercari. They get rated as buyers to. Congrats, and also I had an issues with that. (Read Disclaimers Below) You've probably been told by tons of people on Facebook, Reddit, Twitter and even YouTube, that "You can't sell Food and Candy on Mercari!", I'm going to tell you my Trade Secrets and many of the steps I gave while mentoring a . DO NOT EVER buy using this platform. They see what is being messaged between buyer and seller. Also, what do you consider a proper reason? So, its up to you whether you want to maximize your profit or maximize your time. Please log in again. People are going to prison, but I had to do most of the work myself. Bought MY stolen property off of Etsy and they knowingly facilitated this. Nor would the platforms I sell on tolerate this bullshit behavior. Selling any product under the prohibited list is forbidden on most e-commerce websites. Until I proved I had stopped the dispute my account was frozen. Good customer service also leads to quicker sales. Just about everyone has SOMEthing taking up space in their home that someone else would appreciate, and you can sell just about anything on Mercari listing takes just seconds! Generally, I recommend buying only from sellers who have at least 50+ reviews and sales, the more the better. As I said already in the post, everyone that is buying and selling stuff has to be careful. I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding. Now, the seller has 3 days to ship the item to the buyer. Lots of good info. I still do not know if I will be reimbursed. bonds, stocks, etc. I would not do business with them even if I could save a ton of money. I have personal experience with buying something not as described. Im annoyed because Im out the money and now I have to wait to get it back for HER mistake. Therefore, make sure that your listing details are completely accurate to avoid such incidents. It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. Where in the article and comments do you see anything that would cause you to come to your conclusion? I tried that, this happened. IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. You WILL NEVER, NEVER get actual help. The bottom line is that electronics are a fast selling category on Mercari, so do some Spring cleaning and see if you have some old electronics to get rid of. property rights: Listings of non-brand, non-genuine, imitation, fake, or replica. An Uber driver will pick up and drop off your item to the buyer. Note: Flammable or combustible liquids and any other items that require And the seller, who has obviously broken all of Mercaris rules, is still being allowed to sell items on Mercari. Mercari is NOT a safe place to buy. No in person customer service response. Just got burned by the Mercari system. Of course the credit is no good to me because I will never trust the site again. As soon as I did that I received a message in mercari stating I must stop the charge dispute or they would cancel my account. Often..if a seller issues an early refund under these conditionsthe item may show up later.and he has already refunded the buyer! You can easily learn as you go. When I purchased a knock off Louis Vuitton at an estate sale, I was told it was authentic. The seller can cancel the order by selecting one of these reasons: However, Mercari may charge you a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. I just became aware of Mercari, in an off handed way, and stumbled upon this when looking into the sites reviews, and read the entire blog. Before you tap List you have to decide on the price you wish to sell the item for. Tried to contact Mercari through the website, but it said they would not take my request, I needed to wait 48 hrs. I was given no chance to prove my innocence, the compliance team didnt do any proper checks to prove authenticity (even though I provided evidence and proof to it being authentic, in the form of pictures and emails of the receipts). If you want to use the Mercari app, youll have to download it from an App Store or Google Play, and of course, set up an account. But after the 3rd day of not hearing from a Buyer they will release the funds minus the fees to the seller. With this method, you buy shipping yourself through a major carrier, or from a discount shipping website like Pirate Ship (its the best discounted shipping service Ive used). After selling on the platform well over a year, here are my best tips for selling on Mercari. Do not be bullied. Use another means to sell your stuff, if your stuff holds value. My question is can I sell replica, fake, knock off items as long as my listings clearly state that the item is not authentic? IVE BEEN SCAMMED AND STILL WAITING FOR 2 MOS FOR MY MONEY. Of course the manufacturers are well aware that many of these products are described as "copies" or "knock offs" but do nothing to discourage their sale, as it is in their interests to dispose of imperfect products in this way. If you dont re-verify, download NEW app & accept new terms of service then you are locked out of your account. Also the compliance team are the only group that have any authority. MERCARI refused to refund me because 3 days passed but I was away and on day 4 I got my package. I already had a mens size 9 boot and ordered these because they were a different color. Then check out our in-depth Mercari review article! I just sold my first item on there, an 800.00 ring and they buyer says they didnt get it, but I sent it by certified mail and I contacted the US postal inspectors who are investigating it. now returning it for no proper reason and they approved her request. Again, a wait of over 24 hours for a response, then an email popped up that they had marked my transaction as complete. Mercari takes about 11-12% of the sale and refunds you for the deposit once they decide that your item is real. If you are selling collectable items, or expensive items, do not use Mercari. Note: For brand-name products, serial numbers or receipts must be Thank you. What happened to the package once it left drivers hands is anybodys guess. The fellow would never ship the item. Without worry, you can leave the manual and time-consuming tasks so you can focus on more important things to grow your business. I just feel bad because I see how it could have easily slipped through the cracks but if I am sending more evidence I dont know why they didnt bother to use it. Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. Im downsizing and thinking of online selling but didnt know much about it or this site. Download the app, make an account, take a few pictures, put a $1 deposit down for authentication, and list. trusted seller, item that I want, cheaper than normal but still reasonable; never comes. I just want to protect people like that. How does one contact Mercari for non receipt of the package I ordered. Seasoned sellers send out offers every week if not daily to nudge interested users into purchasing. Looking to make some extra money in the new year? Heres the next problem if I cancel, it indicates that it was MY decision to not purchase the item. Now they suddenly want to be law abiding Im calling a spade a spade. I had this similar problem happen to me once before with Mercari and I wish I should have learned my lesson the first time. He even went so far as having the post office send me a tracking number which turned out to be invalid. . Any item that appears to be inauthentic will be reviewed and potentially removed from the platform. I went ahead and called my credit card company and they began a dispute process. Sure, I save 10% on fees, but I'd rather pay the 10% to eBay for peace of mind knowing their customer service and model provides better security for both parties. However, it is still a great bag. And they said yes it would fit yours. Therefore, you can take two approaches to sell your products on Mercari. For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-4','ezslot_17',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-4-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. I got replica shirt with adidas golf. I contacted customer service every way I could find Several days later they responded with an apology but I had already lost a week's worth of business. I have ordered twice now from this site and both times the buyer never shipped the item. Your email address will not be published. That platform comprises SELLER SAFETY, they ignore things like harassment, restraining orders and just tell you too bad. Dont have the item nor the payment. counter drugs, Products, tools, or services specifically offered or intended to be used This is fraud and theft protected by a big platform. And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. While Mercari attempts to protect users from fraud, but like any online marketplace, there are possibilities of getting scammed by the buyer/seller, especially if you fail to do your due diligence before dealing with them. Use of them does not imply any affiliation with or endorsement by them. I WOULD NEVER RECOMMEND USING THIS SITE. The package was picked up by our regular USPS carrier on 9/28. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-narrow-sky-1','ezslot_20',140,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-narrow-sky-1-0'); Otherwise, buyer will be eligible to cancel the order even if sent by you. violence, racism or discrimination aren't allowed (determined at our I'm happier with cutting my ties with the company and never having to deal with them again. Although not recommended, a lot of sellers leave the product description blank. There's also a $2 fee if a direct deposit transfer is rejected by your bank. Butit is illegal to sell counterfeit goods (whether you disclose the fact or not). Also, you can always Edit it or reactivate it, add or change photos, or the shipping method. I paid $135+shipping for the hair. Counterfeit items are with in the US codes such that any gain; personal or commercial: that results from the transfer of such, is trafficking in counterfeit items. Violate the Terms of Service multiple times, Have questionable activity on their account, FDA restricted items such as vitamins, diet products, home remedies, and homemade cosmetics (anything ingestible), Counterfeit goods - items in violation of copyright (ex., fake designer clothing and accessories), Weapons or anything that can be a possible safety hazard, Items with inflated prices listed to profit from a tragedy (ex. Like that $20-$100 is really going to break you. One thing to keep in mind is that Mercari has a list of prohibited items. Customer service is horrible. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-2','ezslot_15',143,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-2-0');Note: Canceling too many orders can result in account suspension, termination, restrictions, or drops in your listings ranking, therefore, you should avoid cancellation as much as you can to avoid a bad impact on your account. @chaocathy1 A tracking number is required for all items. Let me further explain and maybe it would help you . Pick one of the provided reasons why your account was limited: My account was limited for identity verification, My account was limited for unusual activity, My account was limited for the prohibited item(s) or conduct, Fill in the form under the Still need help option. I have no idea if it's fake or not - I got mine from a thrift store. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. Nothing another read through wont catch. Note: If a purchased item is reported as stolen, a demand for return may Today I learned, IF YOU mark an item received & rate the seller, the payment is releasedso if you rate the seller a horrible one with 1 star, they get paid and you lose out! Im moving to Amazon & Shopify. Almost all online marketplaces like Poshmark, Amazon, and eBay list prohibited items that users can't sell or list. For Mercari, these items include: Disclaimer: this is not the complete list, so be sure to keep updated with any changes in Mercari's prohibited item policy. Find a 9-step-by-step simple guide on how to sell on Mercari below. Shipping insurance covers damage and non delivered items. After that, sellers can rate the buyers. None of the items that I buy or sell are fake, either straight from the online store, or I get the items legit checked before I buy/sell them. How could they have known it was/is a "knock off"???? 'In honor of imnotlegolas for starting this subreddit. Youll also learn the most profitable things to sell on Mercari, and the best strategies to boost sales that Ive learned after selling on Mercari for a long time. Mercari is total crap. Once submitted, sellers will have 24 hours to provide feedback and/or accept the buyers return request and if the seller didnt respond to the buyers return request, they will be refunded by Mercari. If a seller lists a prohibited item, this is a violation of terms of service that can lead to suspension or termination of the account. What you can sell on Mercari? If youre wondering how to sell on Mercari, you have come to the right place. Sad to hear that, thank you Julie for sharing your sons experience with Mercari. Dont ever buy from this place buy from a legit marketplace! Really? That computer could very easily be wrong but that doesnt matter. Ive reported it to Disney, Hulu and Netflix. On the first, I never heard from the seller so I cancelled the transaction (4 days). Notified Mercari. I think of her as a unprofessional seller who didnt disclose in discription the wear and tear on the handles. Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. Mercari has a strict policy of not selling counterfeit products and takes strict action against sellers who list fake products on the platform. 2023 Crosslist BV. They know dam$ well that youre PAYING, to sell & ship if you take those deals. This info also enables your results to appear when users use filters while shopping. Policies are misleading and they dont follow through with buyer protection. Otherwise, register and sign in. Thanks again Benjamin and everyone! BEWARE OF SELLER CLOSET ROUSS ON MERCARI! They removed a CC purse I listed the other day. Like most platforms, Mercari will suggest a selling price for you based on their sales history for your product. 'In honor of imnotlegolas for starting this subreddit. Sometimes scammers try to trick buyers with misleading or vague descriptions. I contacted the seller about another coach purse and asked to see the handle do to the fact l purchased a another purse with cracked handles . I had 500 in insurance, but the US postal inspectors are the best bet to take them down. The GOOD sellers are at the mercy of the buyers, who have no clue how commerce works. There are no limitations on the range of goods you can sell on the Mercari website. That I earned . Required fields are marked *, document.getElementById("comment").setAttribute( "id", "a604b3101a15b9cf9b0a3adedef270c6" );document.getElementById("c08a1a06c7").setAttribute( "id", "comment" );Comment *. call my bank, ask for them to help me in the situation. IVE HAD TO CONTACT MY BANK AND LET THEM HANDLE IT. Note that you can use Crosslist to hide your face with an emoji using the built-in image editor while still showcasing yourself wearing the item. Second one never arrived. This could include: "Imitation Apple earpods" And if ur saying 3 days is plenty of time, youve obviously never seen a fake Luis Vuitton belt. Both parties should keep some of these commonly prohibited conducts in mind: In the event that you engage in any of these prohibited conducts, your account may be suspended or terminated. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. Why Mercari has a Prohibited Item list Almost all online marketplaces like Poshmark, Amazon, and eBay list prohibited items that users can't sell or list. . My products came smashed they insisted I send them 10 pictures of the smash cups with the bits falling everywhere got cut on one. If a Seller lists a prohibited item, it will be otherwise facilitate the unlicensed use of copyright materials (such as I have, in the last week, attempted to purchase three different listings. The second computer still hasnt arrived. Well, congratulations to you for making it this far! Hey I'm Arslan, the guy behind Ecomsay. The author should link to law firms that cover class action or help put people together whove been wronged and their money withheld. STAY AWAY! You claim buyer no is: Heres the recommended shipping method based on package weight and size: If you ship locally, you can skip the meetup for a small fee, and an Uber driver will deliver your package for you at a time that works for your schedule. Another purchase I made just today has been cancelled by the seller because she says she made a mistake, but the funds have ALREADY been withdrawn from my account and Mercari only says sorry, but it will take up to FIVE business days to return my money! 1. I would say that 50 percent maybe more of the jordans on mercari are fakes. The guy reported me for a hoodie I sold (which was sold much below retail) and as of now he got his money back, which basically means I gave a hoodie away for free to this guy. No I replied I want my item. Now that you know their marketplace guidelines, lets get to know their policies. Your email address will not be published. But there are a few things to note: You cannot drop ship on Mercari, all items must be in your possession. They guarantee that with two important features: The brands policy prohibits in-person meetups, and all sellers are required to ship each item (either on their own or with one of the apps partners). made of materials that cannot be detected with a metal detector. (San Francisco) Better Business Bureau and after reading the reviews and you go ahead and do business with this site you will deserve all the bad things that will happen to you. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It was a fair price at $170 and some change. A day after that received a response that they had resolved my issue with seller and I should let them know if I did not receive a new tracking number. do not sell on Mercari. Also, the good news is that by using Crosslist you can crosspost from Mercari to Poshmark and vice versa. Apart from that, accurately describe your item thoroughly in the description and let the shopper know exactly what theyre purchasing. I even sent their rap sheets. I initiated a return. ), Mercari will refund him or her. Mercari doesn't care about the replica sellers. But buyers BEWARE because I got scammed not once but TWICE, latest being today when I received synthetic hair extension not worth more than $10 which I paid $135 + shipping for! games, Advertisements or listings for objects being sought, Items you do not currently have, or that are on order, or will be Now of course I cant even leave feedback about this seller. NOT WORTH THE AGGRAVATION THAT YOU WILL ENCOUNTER! Payments are processed on the site, preventing fraud or scamming people through the site. Once youve followed all of these steps you can add your listing to Mercari through the app or on the website. I am bringing class action, please join in. They wouldnt refund my money nor would they allow me to rate the seller with negative feedback. of unlicensed game copies), Age restricted products or products that require a legal approval, When I got them I immediately noticed they were not mens boots but womens boots. They refuse to cooperate and insist that the credits are there, but they arent. In such a case, it is unlikely that Mercari will release the payment (paid by the buyer for your item) to you, and there are higher chances that the buyer will be given a full refund since their refund policy clearly states: If the item is not as described, the buyer is eligible to open a dispute and get a full refund (more details later). When comparing Mercari vs eBay vs Poshmark, Mercaris fees fall in the middle. Huh? Its pretty sad you guys do not police it better. Feel free to double box your item, use newspapers for extra packing material, and make sure all seams on the box are taped up so no water/dust gets inside. Mercari also uses an escrow payment system in order to guarantee a safe and reliable transaction service for everyone. I was selling laptops on Mercari, every item has actual photos and very detailed description exactly matches the item. To get unbanned, file an appeal by reaching out to customer service to get your account back if you think Mercari made a mistake. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. Check to be sure your items are suitable for selling on Mercari, and make an honest assessment . Also, its good to know that Mercari invests a lot in the safety of buyers and sellers. Im more mad at Mercari than the seller at this point. Mercari fucked me over I had proof I was sold fraud shit and they just laughed and walked away with my money. You can calculate your total fees, profit and margin using Crosslists free Mercari fee calculator. And, given your blog is I always add the 3 hashtags sellers are allowed to use. Dont buy from Mercari. ask seller about it, gives a new tracking number, still doesnt work ect ect. Any issues or concerns are met with a canned response. You could attempt to send a stern letter from a lawyer to this scam buyer. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. I've actually been contacting them everyday for the last week. termination or suspension. Sellers and scammers can exploit the policy. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. WHICH IN TURN CLOSED THE CASE. My payment was refunded just like it supposed to be. Youre right, Mercari is legitimate and secure but we need to be assured about the seller as well as a buyer when dealing. Having your Mercari account suspended after establishing your seller profile and building your rapport with customers can be stressful. you will get the wrong item or it wont come. Means if item is fake enough to convince u for 3 days you just lost ur money. Can I sell replica items if I state that the item is a replica or fake? Hit your target markets bullseye and claim your. Hi, However, both sellers and buyers should carefully read their marketplace guidelines and policies as well to prevent other potential issues. Think you dont have anything worth selling? For more details, check out their full list of Prohibited Conduct page. I have sold 4 items in a very short time.
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