how do i report a downed comcast line? how do i report a downed comcast line?

I have called multiple times but I don't have an account so it won't let me through to talk to someone. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Id give them a ring. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Dial 333 to get connected to a customer service representative. Can you direct message your name and address? Verizon Business customers. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Hope this helps you out. In the top right corner, you'll see a little chat icon near the bell icon. When should we expect this to be corrected? Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. I think it may be the original phone line. If the IP address resides on the Comcast network. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. This website wants shut Cloudflare Ray ID: 7a2ad44e3df86ef8 I suspect it's an old wire). I am at a loss. View the Xfinity outage map and find out when an area will be back online. Rod Furlan is a crook and Thief and should be held accountable. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! A drop-down list appears. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) You may have to enter a lot of personal information to get connected, including your ZIP code. Let us give you a call as soon as an agent is available. Step 1: Inquiry. Responsible . Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Don't worry, we'll never do that as it might cut into our profits for the quarter. Tips in case of an outage What if my power is out? Can you please send us a Modmail message with your first and last name and full address? The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. and our What to expect: Your complaint will be posted online in a public database. Genius. If you have questions about your services, we're here to answer them. Say "No account." Include the words "Firewall Investigation" in the subject line. We have made changes to keep employees safe so response and call times may be longer than usual. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. No worries, Our team can definitely help right here! I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. This post was marked as solved. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. To qualify for the credit, customers must: 1. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. New comments cannot be posted and votes cannot be cast. Voting closed 14. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. #iworkforComcast Call BGE at 1-877-778-2222 to report any downed electrical lines. We have made changes to keep employees safe so response and call times may be longer than usual. the chances of Comcast having their act together enough to even . A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. A drop-down list appears. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. I am a bot, and this action was performed automatically. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. For your safety, do not touch or move the downed line. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Never touch a downed overhead electrical line. You have to sign up for gig service and sign a 2 year contract first. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Please contact the moderators of this subreddit if you have any questions or concerns. See how you can save when you add Comcast Business Mobile or add a new line. Our community is your official source on Reddit for help with Xfinity services. How do I report down a cable line? They have been hanging very low for over a year. Privacy Policy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Click Continue. How do you get straight to a representative? Its important that you dont exit the vehicle unless youre in imminent danger. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Update on June 10, 2021. -You are responsible for the "mast," the . If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Thank you so much for contacting our Xfinity Support Team over Reddit. Jul 2007 - Sep 20169 years 3 months. Our community is your official source on Reddit for help with Xfinity services. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Payments are posted to your account after 5:30 p.m. on the day they are received. Usually 911 dispatch has unlisted numbers for utilities. Asking on behalf of my place of business. Youve reached the best place and perfect person to help with virtually all of your account needs! The easement at my back property line has poles with electric and utility lines. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Then it thanks me for signing in. Choose the option that best describes your situation. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Then, call PG&E at 1-800-743-5000. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Hello @user_300363 and thank you! We have made changes to keep employees safe so response and call times may be longer than usual. The tree and the cable are both on the grass verge next to my property. Thanks! Welcome to the Xfinity community! Thanks. Thank you for reaching out to our forums community, its great we can connect this way! Comcast does not do tree trimming. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Do not send the firewall logs as an attachment. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Select Start Troubleshooting to begin your modem restart. Comcast landlines are being used by homes and businesses alike. . If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. In order to get started can you please send me a Modmail message with your full name and service address? Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages If you receive overhead electric service, your electric system con- sists of the following: 1. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. I have a downed wire in the middle of the street. Make sure you are signed in with your Xfinity credentials. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. It's not the power line and I don't think it's the regular cable either because there's no service outage. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The tubing will start to shrink almost right away. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. came out and verified that it isn't live. A recent storm brought down a tree which took down one of the above ground cables by my house. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. It's in front of my yard, and it goes across the street. Let us know. 70% of power outages are caused by major weather. I am extremely frustrated this issue has not been of the upmost importance to your company. We're sorry that didn't solve your issue. This website is using a security service to protect itself from online attacks. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap.