payactiv complaints

Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Update: After seeing my posted review, Jasper from UKG Wallet contacted me to rectify the situation. Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve. Founded in null . California loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-78868. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. PayActive interfaces with your employer's time and attendance system to make your pay available as it is earned, rather than waiting until payday. One drawback is that Empower charges an $8 monthly fee. I have been using payactiv for almost 3 years now and they never get my hours worked right. I called three to four times the last two days and Im so glad I got Natalie this time. He was kind and patient with me and was able to fix my paycor app issue within minutes. All Rights Reserved. Its also one of the few cash advance apps Ive reviewed that offers cash advances. Agent after agent kept telling me to wait an additional 24 hours. Please try again later. Receive and send funds to other members. You can also easily lock lost or stolen cards. Was never asked what the issue was. Payactiv works by partnering with employers to offer advances on their earned wages. Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial wellness platform that provides a suite of services such as earned wage access, savings and budgeting tools, bill payments, automatic savings, and more. We strive to provide the best experience we can for our customers, and we're sorry that your previous experience did not meet the standard. Some reviews on Trustpilot point out the company's unreliability, stating that Payactiv has very poor customer service, which is hard to reach. So Ill be honest, I cant stand the customer support on the app, the chat function is slow and glitchy and the ability to communicate through it is awful. One of our representatives will be reaching out to you shortly to assist you. If there's anything you need in the future, we're here 24/7. If your employer is already a member, youll need to ask them to set you up with a PayActiv account. Finder.com LLC. Harry Maxwell was Very polite, explained each step to help me to get back in my account,, and took his time with me he was very very helpful and help me in so many ways and took his time. Ned is the highlight of this company compared to the 25+ agents I've spoken too. Payactiv pay advance app isn't available on Finder right now. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. Shout-out to Davis for always assisting correctly, answering in timely manner & not giving any run arounds or lies! Image: Man sitting in his living room, on the floor in front of his couch, looking at a Cleo cash advance on his mobile phone. When possible, please email us your details at support@payactiv.com with App reviews in the subject line. :), I have been calling trying to chat an leaving emails no response every pay period you all put the hours in right before you can't access funds 5 days before time goes in we can't access funds that's when you all add the hours to give us access but we can't get any money no response to not even chats I called an got hung up on this is day 3 sad. ** Central Bank of Kansas City is the issuer of the Payactiv Visa Prepaid Card only and does not administer, endorse, nor is liable for the Payctiv App. Creating a Payactiv account is free for all users and contains many free features including bill pay, discounts, financial counseling, and budgeting and savings tools. Consider a provider that doesnt require you to work for a partner company instead. They treat you like family. In 2020, Payactiv released a short film titled, "We Heard You." There is no fee to load money on your prepaid Visa card or to use your card in many locations, including at 37,000 MoneyPass ATMs across the country. Were looking forward to showing you how our platform can benefit your employees and help reduce turnover, increase engagement and improve productivity at your organization. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. 24/7 live customer support from Payactiv Open a support ticket with our Service Team Full Name * Email * Phone Company Name Message * * These fields are required. We use dedicated people and clever technology to safeguard our platform. Employees can access their money immediately, pay for hours worked, load it on a Payactiv card or get cash at Walmart. Payactiv is a popular paycheck advance app offering an inexpensive alternative to payday loans and even some cash advance apps. These offers do not represent all available deposit, investment, loan or credit products. Youll also pay a $1.99 fee if you are picking up a cash advance at a Walmart Money Center. First, since the money in your PayActiv account is held by Central Bank of Kansas City, an FDIC-insured institution, your money up to $250,000 is protected. Pay bills, stay ahead of fees, and handle the unexpected with the greatest of digital ease. Money accessed through PayActiv will show as a deduction on your next paycheck. One of our representatives will be reaching out to you shortly to assist you. Thanks again Ronnie, Hi Rika,Thank you for taking the time to write a review about your experience. Payactiv uses time and attendance data to provide earned wage access to employees. One of our representatives will be reaching out to you shortly. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. We'd like to turn this around and resolve your issue ASAP. So far weve moved $5B+ in wages to workers, helping save $400M+ in predatory fees and penalties.**. * The Payactiv Visa Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. By clicking the 'Subscribe Now' button, you agree to our Terms of Use and Privacy Policy. Have a blessed day. and you know what happened Payactiv closed the account after asking for a bunch of documents, from bank statements to utility bills. We always try our best to do our job well, and your kind words make it all worthwhile. We're looking into your account. Couldnt find my employer, took them a half hour to find out they are in fact signed up, then after all that, there is a block on my account. Find and reach Payactiv SDS-IT's employees by department, seniority, title, and much more. Have a blessed day. Hi Loretta,We're glad that we could help you resolve your issue. PayActiv is the first Early Wage Access program approved by the CFPB and is used by many employers across the U.S., including Walmart, Uber, Pizza Hut, Subway and Neiman Marcus. The Consumer Financial Protection Bureau (CFPB) no longer requires lenders to consider your ability to repay a loan. Payactiv Visa Card users with direct deposit enjoy free real-time EWA transfers and additional exclusive discounts. Have a blessed day. Everybody! Anyways 5/5 for Davis M! Get advice on achieving your financial goals and stay up to date on the day's top financial stories. If i could i would give 0 stars this app and the service they give is horrible . He knows how to do his job and seems to care about it and the customers he's helping. The situation was like this, I opened an account Payactiv and went to close my existing old one, my manager at the bank suggested that I transfer the balance from the account to a new bank (send money as a result of closing the account) I agree, convenient! Replies to negative reviews in < 24 hours. Payactiv's financial assistance program provides employees with an opportunity to consult with professional coaches and get advice on saving, budgeting skills, debt management, and more. It's worth noting that this service could cost you $1 a day, but it's capped at $5 a pay period. Just spoke with Davis M. He fixed my issue in less than 5 minutes and was very courteous! They cant help you resolve any issues. Find out how we combat fake reviews. Find her on Twitter, @DawnAllcot. Please mention App reviews in the subject line of your email so that we can assist you in a timely manner. Shop Pay is an innovative payment solution developed by Shopify. Be sure to include your Employer's name, Employee ID, and Mobile number. Have a blessed day. Alan Davis is one of the best Representatives this company has. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. There was an unknown error. If you're transferring money to your PayActiv prepaid Visa, you should receive the funds instantly. PLEASE GIVE DAVIS M A RAISE HE DESERVES IT & BEYOND, NICEST AGENT EVER! Its even less expensive than many other cash advance apps, which sometimes require a monthly subscription fee. :), Very pleasant and understanding respectful and kind .Very tech savvy and was able to take care of my problems with being kicked out of my account almost every single day I've had a hard time with past customer service not understanding what I need help with , but this person was able to remain calm , empathetic,and made sure each situation was fully addressed and resolved. No loansyour money, in your hands. Beyond EWA: 3 Financial Wellness Benefits to Boost Employee Satisfaction, Why Traditional Employee Benefits Arent Enough Anymore. This date may not reflect recent changes in individual terms. We spend hundreds of hours researching the best HR and recruiting software so you dont have to. But a small percentage of users didn't have a seamless experience. If there's anything you need in the future, please don't hesitate to reach out to us at support@payactiv.com. Stay away from this bank. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. I apologize for my frustrations with the previous agents, and am greatly appreciative that I was able to get my concern resolved in such an expedient manner. 5000+ G2 reviews. Albert Wick amazing, skilled, and delightful human being thank you again. Payactiv has partnered with 1500+ businesses and served over 2 million users since its inception in 2012. Regular source of income, Verifiable bank account, US citizen, Ages 18+. Payactiv is worth it if your employer is a Payactiv partner and you need an advance on your paycheck. The platform also supports 1:1 consultations with financial coaches, savings guidance, discounts, and expense tracking. You can receive an advance as high as 50% of the wages youve already earned sometimes at no cost. Davis M was very helpful. I need gas and my refill of my stroke meds payactive would not updated my hours. :). To many glitches, and its a nightmare having to deal with customer service! Our team will be in touch ASAP. Be sure to include your Employer's name, Employee ID, and Mobile number. The customer service team is no help you ask for one thing they send to something else, The app does not update its self and you cant get any one to help with that.This whole app is trash they just need to start over. Hi there,Thank you for taking the time to write a review about your experience. In the Business to Business Service category. Payday loans, installment loans and auto title loans come with high rates and fees which can trap you in a cycle of debt. In the Business to Business Service category. Payactiv is the winner of the Innovative Payments Association's Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. ** Central Bank of Kansas City is the issuer of the Payactiv Visa Prepaid Card only and does not administer, endorse, nor is liable for the Payctiv App. If your employer doesnt partner with Payactiv, then this provider might not be worth the trouble. * The Payactiv Visa Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. Your livelihood, in hand No cost to open a Payactiv account where you can easily manage your everyday needs and plans for the future Live support is available 24/7/365 online or by phone, according to the PayActiv website. Have a blessed day. The money we make helps us give you access to free credit scores and reports and helps us create our other great tools and educational materials. New York, NY, 10016. Hi Janel,Thank you for taking the time to write a review about your experience. PayActiv is not a credit card or a payday loan company. PayActiv Complaints: What Users Dislike Even though the app received mostly positive feedback on app stores, some users expressed concerns. You may even pay less for Dave than you would with PayActiv, depending on the PayActiv services you use each month. We always try our best to do our job well, and your kind words make it all worthwhile. Editorial Note: Credit Karma receives compensation from third-party advertisers, but that doesnt affect. They provide their employees lunch and a nice work atmosphere. Horrible business and customer service. Mission Lane Visa Credit Card Review 2023: Is This Credit-Building Card Worth It? This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Find out who should really be using Kraken and who might be in over their heads. thank you! The date CBKC receives your direct deposit and the effectivedate are controlled by the originator. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Latest Reviews. Please don't interpret the order in which products appear on our Site as any endorsement or recommendation from us. . A team member will be in touch ASAP. We'd like to turn this around and resolve your issue ASAP. Using PayActiv is free for many services, including withdrawing funds from a partnered ATM. Even if your employer isnt enrolled in Payactiv, you can apply for the Payactiv VisaCard* and receive your paycheck up to 2 days early1 and use our in-app savings tools, prescription discounts, and 1:1 financial counseling. Have a blessed day. Your employer may also need to share your name and employee ID, along with your information about when you clock in and clock out. It works with existing systems and theres no cost to the business in offering Payactiv services as an employee benefit. We're available 24/7/365. Many employees have reported that they were unable to withdraw their earned wages despite their employer updating their hours in the system. Feb 16 I finally get connected to Ned. they were quick at responding and helping me find a solution! There are two levels to consider in examining the safety and security features of PayActiv: protection of your money and protection of your financial information. Like I said, I do want to thank him again for this. PayActiv is a revolutionary fintech company providing a needed service for many workers who need just a little help getting from paycheck to paycheck. :). Grain app review: Small lines of credit with no Cleo app review: Small cash advances for members, Can only access up to 50% of your paycheck, Fees may apply depending on where you have funds deposited, Full benefits are available only if your employer participates. Like other cash advance apps, Payactiv also offers financial wellness services. Hi Hadar,We sincerely apologize for the inconvenience. However, we'd like to learn more about your situation and what exactly happened. Payactiv is the Consumer Financial Protection Bureaus first approved EWA provider. Many borrowers are keeping a close eye on this court hearing, as they could GOBankingRates Best Banks 2023 scores and rankings are objectively determined by our Its compliant in all 50 states and offers its Earned Wage Access program with an Approval Order from the Consumer Financial Protection Bureau (CFPB). Have a blessed day. We'd like to turn this around and resolve your issue ASAP. finder.com is a financial comparison and information service, not a bank or product provider, We cannot provide you with personal advice or recommendations, Possible Finance Mobile Installment Loans, Fast5kLoans Short-term Loans Connection Service, Instant to a Payactiv card, otherwise up to 48 hours, 2.63 out of 5 stars, based on 41 customer reviews, 3.3 out of 5 stars, based on 354 customer reviews, 4.8 out of 5 stars, based on 28,100 customer reviews, 4.7 out of 5 stars, based on 29,699 customer reviews, Instant in some cases otherwise up to two business days, Register on app and connect to bank account before requesting funds as needed, Apply online and connect to bank account each time you apply, Available to salaried and hourly employees, Limited options if your employer isnt enrolled in Payactiv, Potential program fees of up to $5 per pay period, SmartSave tool to help you set monthly savings goals, Access to online banking through the Payactiv debit cards, Exclusive discounts on gas, prescription drugs and other products, Bill pay and the ability to transfer funds to Uber and AmazonCash. PayActiv is accredited by the Better Business Bureau with a B, which is typically an indication of good customer service. I'm so grateful to have had the wonderful customer service he was able to provide for me. Hi Leah,Thank you for your feedback. CREDIT KARMA OFFERS, INC. 1100 Broadway, STE 1800 Oakland, CA 94607, Credit Karma Offers, Inc. NMLS ID# 1628077 | Licenses | NMLS Consumer Access, MoneyLion loan review: Credit-builder loans for members. Payactiv is a life saver! 196 Broadway, Suite 200Cambridge, MA 02139, Expert Advice on the Best HRand Recruiting Software. Perhaps most importantly, you can take a cash advance of up to 50% on your earned pay with no fees or interest charges. Learn how we maintain accuracy on our site. View our transaction pricing details. Thank you again! To resolve your issue we need your account details. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Very helpful, understandable and fast. Financial insights With the mobile app you can get financial advice, budgeting tools, tips on saving and a way to track your spending. Box 30963, Oakland, CA 94604, Image: Young woman using a mobile phone and laptop while working, Image: person using their smart phone at a desk, Image: Man and woman sitting on a couch together, looking at a tablet, Image: Woman sitting on her couch in her living room, reading on her tablet, Image: Woman standing in a laundromat, looking at her phone. We'd like to turn this around and resolve your issue ASAP. We update our data regularly, but information can change between updates. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. It requires no credit check to access funds, and the amount you can withdraw is based on the pay youve earned. This includes the following features: While some customers are genuinely happy with how easy and inexpensive Payactiv is compared to other cash advance apps, many complain about technical bugs and a lack of customer support when the app malfunctions. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. You can only get your advance two days ahead of time, and youll have to sign up for a prepaid debit card to receive the funds. Select your state to see the options available to you. You can make up to three cash advance transactions per pay period. Secure bill payment You can use the money in your Payactiv account to pay bills directly from the app. Borrow up to $500 with just a few swipes but only for residents of 21 states. :) DC Darius Cohn 1 review US Oct 10, 2022 Mr. Darius Cohn Mr. Ronnie O'Connor made my call to customer service an awesome and pleasant experience. Money is available immediately. Payactiv is slow to update employees' accounts with their earned wages, despite repeated requests from users. My kids are sick and I'm a single mother who needed to get them to the hospital. I am not trying to make a purchase just get my money back from a previous purchase that they can see on their system. Of course, the offers on our platform don't represent all financial products out there, but our goal is to show you as many great options as we can. Its free to load money onto a Payactiv card, but if you want to transfer funds to your bank, pick it up at Walmart, spend it with Uber or Amazon or use the bill pay feature, you can expect to pay additional fees. $1,000+ monthly income, direct deposit, US citizen or permanent resident, ages 18+. The app is high-rated on the App Store and Google Play store. LoanPro. Thank Yall So Much Kudos to the whole entire Payactv team! We're working on your case. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. One of our representatives will be reaching out to you shortly to assist you. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. Thats the fee a merchant pays us with every card transaction. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. But options are limited if your employer isnt enrolled with Payactiv. UKG Wallet, powered by the mighty Payactiv, experienced an update that has caused it to no longer update my hours. Bottom line: This employer-based pay advance app offers low-cost advances on paychecks with no bank account required. Payactiv provides an FAQ section, webinars, and blogs with useful industry insights for self-serve. Companies can ask for reviews via automatic invitations. If youre considering using Payactiv, here are a few things to know. Head over to our Support Form and someone from our team will assist you. Today, digital publications like Business Insider, CNBC and the Simple Dollar feature her professional commentary. information service that aims to provide you with information to help you make better decisions. :), Zachery Marshall has amazing customer service! Oops! Hi Angelica,We sincerely apologize for your negative experience. Comes with the option to change your due date so you wont fall behind on repayments. The review found that, on average, the cost to borrow $500 from a payday lender in Louisiana for four months was $435, or an interest rate of 405%. Applying for PayActiv is easy. It has been a week. If your employer is enrolled with Payactiv, you can pick up your advance in cash at a Walmart Money Center. Payactiv is the winner of the Innovative Payments Association's Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. If you get Payactiv through your employer and have a Payactiv Visa Card* with direct deposit, you can access your earned wages at no cost when funds are transferred to the Payactiv Card. He did everything that others couldn't, get me my money and not once did he tell me to wait a few hours or wait another 24. It's pretty simple, actually. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Told me of 2 offers I haven't received after being w u a yr. Amazing attitude and you should have him cross train other operators. We make money from the interchange rate when you use the Payactiv Visa Card* for online or in-store purchases. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Just send an email to support@payactiv.com. PayActiv works best with a linked bank account, but its not necessary to have a bank to have funds preloaded onto your PayActiv prepaid Visa and use your Visa card for bill paying, purchases and more. Some employers also may limit how much of an advance theyre willing to offer. Complaints Complaints PayActiv, Inc. Financial Services View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? If there's anything you need in the future, please don't hesitate to reach out to us at support@payactiv.com. In 2020, Payactiv released a short film titled, "We Heard You." Hi Regina,Thank you for taking the time to write a review about your experience. I love this guy!! A former editor of a newspaper in Beirut, Anna writes about personal, student, business and car loans. I opened an account on the recommendation of a colleague, she told me that this bank has a lot of nice bonuses, but there was only one bonus, my account was closed. I had a big issue n called for days. ** Central Bank of Kansas City is the issuer of the Payactiv Visa Prepaid Card only and does not administer, endorse, nor is liable for the Payctiv App. Have a blessed day. Finder is a registered trademark of Hive Empire Pty Ltd, and is used under license by They will transfer you 20 times and no knows where your money is. You can apply for a Payactiv account online. Get what youve already earned, right now, to pay bills or buy what you need. But Payactiv takes reasonable measures to protect its customers information from theft and loss using SSL encryption techniques and authentication procedures. Don't hesitate to reach out to us at support@payactiv.com, if you have any concerns in the future. What Users Can Expect Online market research communityPoints earned for taking surveys or other tasksRedemption options include cash or gift cardsTwo options for participation: SJ Opinion and SJ Pulse With the Venmo credit card, you can get cash back or use your rewards to buy crypto. Hmm, It sounds like youre looking for Customer Support instead of our Sales team. It goes against our guidelines to offer incentives for reviews. You can receive a cash advance of up to 50% of a day's pay. Hence, our vision is simple bring financial security, dignity, and savings to the millions experiencing financial stress. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). We also ensure all reviews are published without moderation. Hey! If you dont work for an employer that partners with Payactiv, you can still receive your paycheck up to two days in advance by signing up for a Payactiv Visa Prepaid Card, which is a debit card. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. 60% of employees would recommend working at payactiv to a friend and 61% have a positive outlook for the business. iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. Get connected with multiple lenders you might qualify with even if you have bad credit. Kindly email us your details including your Employer's name, Employee ID, and Mobile number at support@payactiv.com. How many times can you use PayActiv in a pay period? Do not make deposits with this card when you try to have it refunded they decline it if it's more then 90 days and pretty much tell ya too bad. No cost to open a Payactiv account where you can easily manage your everyday needs and plans for the future, In 2012 we innovated the way to get paid when you work, not two weeks later. I hate my job use this company. :). Verification can help ensure real people write reviews about real companies. so i contacted pay activ due to some account issues. Carefully review your finances and the loan cost to make sure it fits your budget. Devin picked up my case n made Mr a promise it woukd be resolved in a day. As a proud B Corp, Payactiv holds itself to the highest verified standards of transparency and accountability. Plus, youll be able to review your current earnings on the app and see how many hours youve workedBut even if your employer isnt enrolled in Payactiv, you still might be able to receive some of your paycheck up to two days ahead of payday. For two whole months I tried to get money from the bank they sent it back to, which resulted in two late credit card payments and a debt to my cousin! The Equifax logo is a registered trademark owned by Equifax in the United States and other countries. She lives on Long Island, New York, with a veritable menagerie that includes 2 cats, a rambunctious kitten, and three lizards of varying sizes and personalities plus her two kids and husband. If youre interested in joining PayActiv on your own, youll just need to download the app and create an account with your name, phone number and email. Their customer representative dont know anything. Founded in 1975, The Vanguard Group has become a premier investment management company in the U.S. and one of the largest in the world. Instant funding is available for free through a Payactiv card or for a fee if you send the funds to another account. A team member will be in touch ASAP. Live support is available 24/7/365 online or by phone, according to the PayActiv website.