I submitted a certified letter to the company with no response. Unlimited Vacation Club - Members Only Please! Influential celebrities and unscrupulous companies have overrun the media with messaging that timeshares are bad. I cannot imagine having to get ahold of someone if I was an actual customer with Palmera. After about another hour, I finally got through to the right person. Reverse and return back to what we had, and reimburse us for the waste of our time in full. Extra VacationsSM getaways prices are based on a seven-night stay. I was in Hilton Head last Christmas trying to relax and recover from cancer surgery. I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. Palmera you have take advantage of to many families and it is time for answers. would get enough money to pay off their time share. Fractional ownership such as timeshare may be a good way to vacation to the same place every yearbut its a lousy overall investment. Working hours Sun 9:00 am - 5:00 pm Thats another reason why people buy timeshares because the accommodations are comfortable, spacious, and luxurious! My name is joe williams i am a co owner /sharon course owner at coral reef resort in hilton head sc. Can any body help me? Not to mention, timeshare resale scams can target owners in need of relief. Most owners do in fact love their timeshare , but sometimes our lifestyles change or we just cant vacation like we used to. We were told that we could go anywhere in the world for a week for about 179$ (the 4000point option) ..we were like "this is a great deal" We asked many questions about all the other fees and he would not answer us straight. Customer Reviews are not used in the calculation of BBB Rating. They responded recently they dont purchase timeshares. Depending on the resort and season, all-inclusive fees may cover meals, drinks, tours, transportation, resort activities, resort amenities, services, and facilities. We will keep trying to contact them--one day they may actually answer--All I wonder is--if this is an above board company, why do they not take care of their clients concerns and simply return calls and settle differences? Others, however, pose a big financial risk. Palmera Vacation Club headquarters 33 Office Park Road, Suite 219 South Carolina, Hilton Head Island 29928 United States Palmera Vacation Club phone number +1 888 887 2563 0 0 What is Palmera Vacation Club's email addresses? How much do you spend normally on your hotel? So they could either buy it back or he'd just quit making payments, so they let him out of it. Sign up for free now, Sign up for free to participate on the website. A timeshare is also a guarantee to vacation every year, and you pay up-front for a lifetime of travel. Clear all Write reviews, ask and respond to questions, Being a member of Villa del Palmar timeshares is not as glamorous as advertised, among so many Villa group complaints, not in conformity with having purchased a membership with them is the predominant. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. I am old and cannot afford to pay for this time share. This is the version of our website addressed to speakers of English in the United States. We were told that Coral (now Palmera) took their resorts back from RCI and are using them for their own vacation club. Now, multiply this over the next 50 to 60 years. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. However, I cannot afford this. wisconsin. Know they have sent the timeshare to a collection agency and we have no clue on how to resolve this issue. Feb 28, 2023 7:27 pm EST. Just curious, we are here this week and did the scam tour-didnt convert my TS to points after all these reviews-but was this resolved? Amount Settled: $0.00. Where can I get more information about the class action lawsuit. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. Based on what clients have told us when requesting for our help, we decided to let people know hereby about the complaints received day by day and how people have been affected by Villa del Palmar. No: TAR-6309. Pay only $199USD on your exchange fee when you book select Las Vegas resorts. In fact, timeshare has been celebrating years of growth, surpassing over $10 billion in sales. I explained to mr sheldon that the document he send me was not a quit deed and that i was not signing anything that i did not understand. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. All of the one star reviews that you read are TRUE. Contacts:There are no additional contacts. Contributions should be appropriate for a global audience. Initial Palmera Vacation Club complaints should be directed to their team directly. Ms. Jennifer Ospina, Member Services Representative, Mrs. Leighann Hoppe, Director of Compliance, Mr. Darren Boniface, Director of Marketing. With points, you have the utmost flexibility with booking trips where and when you want. The travel club lifestyle has taken over, and for this reason, owners love their timeshare. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-102137832', '');}, 'log_autolink_impression');car salesperson and I have bought cars, I know all of the tricks. Fees, terms, and conditions of packages covered by an all-inclusive fee are determined solely by the resort and are subject to change at any time. Get direct access to Palmera Vacation Club through official links provided below. Keep in mind, a timeshare is not a financial investment. Hopefully the refund will post in a couple days! Well guide you through the process. All rights reserved. Palmera conveniently froze my account when I was late paying my unbeknownst previous maintenance fee for 2021 only because nobody responded to me when I was questioning the invoice. I told them I was waiting on a check from them to pay off my old time share. These vacations are limited. Have now been paying monthly with only just over $1000 going toward principal.No sale on deeded property as of this date.Very dissatisfied with Palmera Vacation Club.We were assured if we ever wanted to give up our membership we could presumably after we fork out the rest of the money owed.Much as we enjoy HiltonHead it is not worth all the headaches associated with it. You can call member services, leave messages and never get a call back. We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. We have called 6 times-- always get a rep--but they do nothing --left 4 messages with their manager--not one returned call, have a email chain of over 12 emails--where I have made it clear--that I will not be continuing with the contract because what I was sold, is not what I am getting--or not getting. legally cancel the contract. Should I contact the finance company as well to let them know we have canceled the contract? For a better experience, please enable JavaScript in your browser before proceeding. What is the cost??? Don't have an account? I am one of those seniors who purchased on the promise that they would sell current time share. Travel benefits are administered by third party providers under contract with RCI, LLC. We did let a gentleman taking our survey afterwards know what we went though and he apologized for the salesman. Complaint Resolution Index (CRI) Explained. Offer can be redeemed multiple times during the offer period, but cannot be combined with any other discounted exchange fee offer and excludes internal exchange vacations and exchange plus inventory. After I selected the # from the automated message, the phone just rang and rang and eventually the call would drop. Recent Reviews This is the version of our website addressed to speakers of English in the United States. He swore up and down that the time of year didn't matter when booking and it didn't effect the number of points required. He then went away for several minutes and finally came back with a credit card receipt indicating a full refund. *The $199USD exchange fee offer and $209USD Extra VacationsSM getaways must be booked by 2/28/23 for travel through 12/31/23 and applies to All-Inclusive vacations only. true. I am thankful that the only financial information I gave was our credit card. Palmera Vacation Club reviews first appeared on Complaints Board on Aug 4, 2017. BBB Business Profiles are subject to change at any time. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. We were blatantly lied to about our purchase. My husband asked him a few questions that I know the salesman lied when answering (especially after reading some of these other comments). No travel service of real value is ever free. Other restrictions may apply. Please be wary when you go on this tour. I'm tired of the lies. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I called in late November and was told that my dates were not open to call again in January. Recommended Reading: Best Places To Invest In Vacation Rental Property. Read your contract for rescission and follow those directions exactly as stated. We are trying to book a vacation but can't and hopefully won't lose our booking do to the lack of communication on their part. The Mitchells signed a one year contract with Vacation Inspirations at a price tag of more than $5,000. Our friends did, for sure. Palmera Vacation Club. They think all they have to do is change their name or change management companies and people won't find out. Sign up for free now, Sign up for free to participate on the website. 1 complaints against Palmera Vacation Club, RESPONSE: Complaint was not answered Write reviews, ask and respond to questions, We retained ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Palmera Vacation Club Customer Service. Report inappropriate content Robert F 2 posts 92. 213. This allows us to verify that our reviews come from real guests like you. As a matter of policy, BBB does not endorse any product, service or business. I work very hard, intelligent, level headed, Senior Project Manager for the State of SC. Read Also: Sailboat Vacations In The Caribbean. Copyright 2020 Business Consumer Alliance All Rights Reserved. The Club Travel Honest Review [THIS WILL SHOCK YOU], Las Palmeras by Hilton Grand Vacations Room Tour, Best Places To Invest In Vacation Rental Property, 85% of timeshare owners love their brand or resort, Disney Vacation Club Rentals Grand Californian, average cost of a timeshare in 2019 is $21,445, Holiday Inn Club Vacations Williamsburg Resort, Wheelchair Accessible Vacation Rentals With Roll In Shower. Rather than use USPS I decided maybe it was better to FedEx the letter and require a signature. Then suddenly, they changed the rules to allow "members only" to participate in the smart stays. You may think of timeshare as being an outdated thing-of-the-past, but the timeshare industry actually continues to grow every year. Need to find a different location? We were referred by friends when they purchased a timeshare, so we got a 4 day 3 night stay in Hilton Head for $149 plus $140 worth of gift certificates if we went to the 90 minute "presentation". Type in the email address you registered with. He asked a lot of questions about our lifestyle and vacation preferences and we had good conversation. Villa del Palmar timeshare reviews show that regardless of all amenities that these resorts offer they are scam experts at what they do, the Villa group timeshare personnel know how to talk like professionals, negotiate like professionals and rob money from you like professionals, many people have fallen victim, so protecting yourself from a Villa del Palmar timeshare scam is the best thing you can do. Each unit is professionally decorated and refurbished every year. Vacation Club membership. If we can verify it in our system, an email will be sent to you with your password. I called the number they gave me three times to cancel the contract but no one answered. My points being correct. Check the spelling of your query. They provide families with lifelong memories and incredible vacations, which is why people buy timeshares. My biggest fear is the financing paperwork I signed. Island Links is located on beautiful Hilton Head Island, perhaps the finest resort community along the Atlantic Coastline. He kept trying to tell us with all the room in the condo, we could bring all of our friends and family and blah blah. Destinations and travel times are subject to availability and confirmed on a first-come, first-served basis. Already have an account? I paid over $4,000 to get rid of my Bluegreen ownership, See All Timeshares / Vacation Rentals Conversations. The most helpful contributions are detailed and help others make better decisions. we are convinced we made a BIG mistake and composed a letter to cancel the contract. Learn More. The letter I sent via fedex was received by someone at PCV this morning. Two years ago we attended a sales pitch at palmera.We already had 3000 points and were persuaded to increase our points by selling our RCI deeded property.Proceeds were to cover all costs. Proudly SupportsTimeshare.com. We grabbed our stuff and got the heck out of there. Need to file a complaint? Please dont include personal, political, ethical, or religious commentary. When I called the number on the email, it took me to an automated service. He disappeared for a few minutes and brought us back a paper with a "special discount" that was $17,999 for that same package. He purchased from previous individual owner 10 years ago. Palmera Vacation Club Business Profile Palmera Vacation Club Vacation Timeshare Multi Location Business Find locations Contact Information 33 Office Park Road, Unit 219 Hilton Head Island, SC. She tries to manipulate us into buying a different packagejust a vacation club without the ownership. I want to give it away, We just want to walk away from the contract, We joined palmera timeshare 11/2019 with false sale pitch. Re: Palmera Vacation Club 4 years ago Save I am having the same problem. We told him flat-out during the tour that we are not interested. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Of course I didn't tell him anything, just told him that it is my right to cancel based on the agreement. 1 complaints for Palmera Vacation Club. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This post has been removed at the author's request. In We purchased a 3000 point timeshare for $12, 500 from Palmera We would send texts to our "salesperson" and she was very prompt in answering until day 6.then disappeared and we cannot get any answers anywhere. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We arrived at 9am along with dozens of other potential buyers. Had enough of Palmera. This would leave me with only the maintenance fee to pay. Palmera Vacation Club ranks 198 of 1943 in Real Estate category. We paid cash, so we don't have that leverage. Plus, you can even save on dining when you have the option to use a kitchen for home-cooked meals. Scam Clue 3: A promotion claiming youve been specially selected for membership. Also, remember that when first moving in, you will need to account for at least a deposit and first months rent. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Attended a presentation at Palmera with no intention of buying anything as we already have a week elsewhere that we were considering disposing of. | I would also send a copy via USPS certified mail with tracking today. What is Palmera Vacation Club's Instagram? Etc. In Share your photos and videos with others to prove the truth of your words. Read full review of Palmera Vacation Club and 7 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. This was a hassle no doubt. sonyasample@gmail.com. Some restrictions apply. With points-based ownership, timeshare owners can use their vacation points as currency, to spend as they wish. Initial claims often can offer some early scam clues: Scam Clue 1: The promotion is claiming that youre getting something free. Offers void where prohibited by law. The timeshare resale industry began to assist owners in need of getting out of their timeshares, and it was unregulated. So glad I read this We are going to a tour tomorrow We did end up getting ou $850 dollars backthankfully we were within the five day grace period when we canceled. Her request to surrender her Membership was received and acknowledged, via email, on August 29th, 2022 that the request has . Login. At our age changing made sense if this transition occured. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. My dad had this happen and he called them and said he was not paying anothe dime. A member may not be able to purchase food or drink at a resort if he or she chooses not to pay an optional all-inclusive fee. We tried to fight it at that time, but we had signed a contractual agreement. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It didn't matter what information they had provided, either verbally or written, the contract was all that mattered. Desired outcome: The latest review amount billed was posted on Feb 28, 2023. He didn't listen to anything we said at all. To learn more, check out our blog What is a Timeshare and How Does it Work? Palmera Vacation Club Click to Rate or Add Salary Add Interview Add Benefits Glassdoor has 3 Palmera Vacation Club reviews submitted anonymously by Palmera Vacation Club employees. Still wondering why people buy timeshares? The offer is only valid on select 7-night exchanges and Extra VacationsSM getaways booked in the RCI Weeks reservation system and does not apply to 7-night RCI Points exchanges. I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. This post has been removed at the author's request. Palmera Vacation Club has been in contact with Ms. ***** File No. I'm reaching out one last time before I hire an attorney to sort out this mess and cut my losses. RCI, LLC. 602560941. membership takes 45 days to activate, 15 days after you can Palmera Vacation Club reviews & complaints. This is an absolute fiasco and I demand this matter be resolved immediately by returning my 2 RCI timeshares, $9K + closing costs +/-$1100 for monthly bank drafts. The big-dollar travel clubs are the ones should be subject to your scam scrutiny. In January of 2016 the corporate resort staff told us they would buy his time share and, at a discount, use it as down payment on Share your photos and videos with others to prove the truth of your words. Also Check: Free Vacations For Cancer Patients. This is not the first time that we have had issues with getting people to respond, Desired outcome: After researching and finding this site (thank God!) When I called Palmera reservation services I explained my issue and was told the complaint would be brought up in the Friday Manager's Meeting and I would get a call that Friday. We put down $1200 on our credit card and signed the financing paperwork for the rest. We purchased a 3000 point timeshare for $12, 500 from Palmera Vacation Club. The room was filled with small desks and chairs each filled with potential buyers and their salesmen. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If we can verify it in our system, an email will be sent to you with your password.