An apology is not good enough. Man finally takes fully-paid Viking cruise canceled by COVID - nj We are unable to meet their requirements and therefore want our funds returned to us. Companies can ask for reviews via automatic invitations. An insult! Key West was on the itinerary but Viking told us 5 months before they would not be docking. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. Posted September 18, 2021. Viking River Cruises - Cancelation of cruises - ComplaintsBoard.com You dont know a week or 10 days in advance what will happen with the water levels. All I got was 'you must pay in full for your trip before booking extras'. We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. Feb 1, 2023. With this terrible If you book a river cruise, you acknowledge that you might not get the exact itinerary you signed up for. This would mean that river cruise lines could face severe disruptions . Italy is in the worst drought in over 70 years. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. Thats because the weight of the cargo such vessels carry affects their draft (the distance between the ships bottom and the water line). Viking River Cruises, Inc. | Complaints | Better Business Bureau Profile But due to a serious health issue we along with our Drs said that it was not feasible for us to go. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. On April 7, Virgin Voyages updated its advisory that all regular Scarlet Lady cruises are canceled through September 17, 2021. In this case, you will receive a full refund of your cruise fare. It will take a lot for us to travel with you again. If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. Trip value now ********** On 12 November 2020 we booked another cruise and added an additional ******** to bring our out of pocket total to ********** All transactions took place before before the rollout of a "vaccine", vaccine cards, a Presidential and CDC mandates. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. Bookings with more than 30 persons Conference bookings made by Customers Service and Sales Department Bookings paid by invoice by companies Companies with annual agreements Bookings with more than 5 hotel rooms The specific conditions that apply to your booking can be found in your . Don't sail Viking unless you are guaranteed of going on the trip. Unlike other river cruise lines, however, were very fortunate that we also operate numerous land tours throughout the region, so we have a fantastic network of local supplier-partners that we can leverage as necessary should alternate arrangements become necessary.. A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. Most all other cruise lines have dropped this mandate. Travel Codex is owned by Travel Codex, LLC. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Cost includes $12.95 plus applicable local sales tax. We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. A Vaccinated Passenger Tested Positive for COVID-19 on My Icelandic This guarantee is combinable with all other Viking offers available. All other passages from ******* for the same Antarctica cruise with Viking Octantis got their boarding passes with no problem. Sheila Davies is a retired gas industry professional based in Northumberland, England. He made the commissions, we will not sail and lose 14,000 dollars. It turns out that for the most part, if the ship sank, we would be high and dry standing on the sun deck. Viking cruise voucher problem: Don't forget to read the fine print! In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. Best Viking River Cruises for 2023, 2024 & 2025 | Danube, Rhine By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . There is rock on the bottom; theres also this little house in the middle of the river. "But this is not a problem at all" - he said, because all we need is to make a booking for any date, just as a placeholder. Viking Mississippi cancels some cruise passengers four days ahead of I hope this is something you can help with. Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . This site does not include all credit card companies or all available credit card offers. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. There are critical points, like the one on the Rhine River, right in the Rhine Gorge, Schreiner explained. In the same cabin. Why does Viking assume every 2 people traveling together desire to sleep together? Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. This was told to me by two separate employees. The booking # is *******. We have had to cancel our river cruise because of their ludicrous covid policy. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. Four excursions that I wanted are already sold out. The US gov has basically declared the "plandemic" over and all other mandates have been drop but Viking still won't change their policy. Viking booked the hotels for these excursions. . The Po River flows 400 miles across the top of Italy from the Alps to the Adriatic Sea. Viking Cruises | Cruise Ship List - Cruises Only 05 Aug 2022. I purchased a cruise for my wife and myself then Covid hit. Review for Viking Osiris to Middle East Swirling Kilt 2-5 Cruises Age 60s Read More Sail Date: December 2022 Cabin Type: Suite with Veranda Helpful Christmas on the Mississippi Review for. Viking Cruises Reviews | Read Customer Service Reviews of Call a Viking Expert at 0800 319 66 60 or see your Travel Advisor. An apology is not good enough. 'Not the cruise I signed up for': 30-fold increase in Covid cases The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. My only hope now is for someone to cancel what I want.About time to give my loyalty to another cruise line. If the level is too low, the vessel may run aground or need an alternative docking arrangement. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. The whole experience was a disaster. We booked a Viking cruise from Venice to Athens in late 2020 for September 2021. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. That' our policy,. If ships have to lighten their loads to cross shallow water, fewer goods can be transported at once. Viking is probably the most unsympathetic/unprofessional company I have ever experienced. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. Oceania officials said Russian and Ukrainian ports would be removed from 2022 itineraries, while Viking River Cruises canceled . We will be again canceling our trip. Is it cheaper to stay out in the bay and use your own tender? This is our third time to book a trip, and in 2023, the medical requirement is still in place. Why didn't Viking pay to dock? ************************************* Cruises that was set to sail in April 2020. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. We feel we should get the $3,494 dollars refunded to us. We booked a 14 day cruise with extra days upon arrival in ****** and departure in **** in ****. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. On 12/20/20 Viking cancelled this cruise. We did not see ANY of Spain. Received most monies back but they held $1400 back which had to be used by 4/22.Just booked a $25000 trip with them and ask them to extend $1400 to July which they refused. Premium Air. Desired outcome: We will never try Viking again! After 5 Viking Viking's move follows announcements from other cruise operators saying they are . He replied "absolutely no way both medically and because ************ weakens her immune system!" Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Our ships have a very low draftabout five feet, he explained. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russia's invasion of Ukraine. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. They can go up, they can go down, rain can come in.. She really needs this positive experience to look forward to. Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. coach. #VikingVictims. Cruises - Very disappointed with Viking River Cruises - Reservation # 2672768 We were supposed to do a river cruise and ended up doing a motor coach tour due to low river levels. Cruises beginning in 2009, this is not the first error and being loyal Sometimes it's worth a large investment to reap the benefits of a great credit card. Royal Caribbean International | Travel Requirements & Safety Protocols. Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News I contacted Trip Mate and was told the vouchers were not covered and that I needed to contact Viking because they handled vouchers. 2022 is now cancelled and will be replaced with new roundtrip voyages from Southampton to the Caribbean via the Canary Islands and New York. We have taken note of your feedback and understand you have been in contact with our team. We would much rather be able to post how considerate Viking has been (as well as how much we enjoyed the cruise!) Viking Cruise Offers International Association of Better Business Bureaus. In the case of low water, the crew can dump the ballast water and reduce the freshwater to 60 tons (two days worth), and just refill as needed. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. However, the most important part of any cruise, for me is the excursion choice. This site does not include all card companies or credit card offers available in the marketplace.
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